How KCOM added mobile for its full-fibre customers
KCOM now offers its broadband customers home and mobile from one trusted local provider, with a members-only price that rewards loyalty. Kick-off to launch took eight weeks.
- Client
- KCOM, full-fibre broadband and phone provider in Hull, East Yorkshire and Lincolnshire
- Service
- Complete: branded eSIM app, unlimited UK 5G calls, texts and data, 30-day rolling
- Launched
- October 2026
- Pricing
- £26 a month, or £16 for existing KCOM customers
- Also includes
- Travel data add-ons and a business eSIM option
The challenge
Give broadband customers more value and more reasons to stay, by offering home and mobile connectivity from one trusted local provider, without KCOM having to build or run a mobile network itself.
What we built
A fully KCOM-branded mobile service, from app to billing. Customers sign up and install their eSIM in the KCOM app, with unlimited calls, texts and 5G data, travel data add-ons and a business eSIM for two numbers on one phone.
How care works
KCOM chose to keep frontline customer service with its own local team. We trained them on our playbook and handle the specialist issues behind them, such as porting and activation.
Why it works
The members-only price rewards existing customers and makes the KCOM relationship more valuable. A second service gives customers one more reason to stay with KCOM for broadband too.
“You can now take KCOM everywhere you go. It’s been fantastic working alongside our platform provider jolli to create our new packages, all with the aim of delivering an all-in-one, better value deal for our customers.”
We’ll share results when we have them.
Launch details reported by ISPreview, 7 October 2026.